TY  - GEN
AU  - TJIPTONO, Fandy
TI  - Service management mewujudkan layanan prima
SN  - 9789792967197
U1  - 658 23
PY  - 2017///
CY  - Yogyakarta
PB  - Andi
KW  - MANAJEMEN
N1  - bib. 373-386 p
ER  -